Formal Education
Assistant Teacher Certificate in Early Childhood Education, American River College, Sacramento, CA - 2007
Final project on the media’s effect on children and parent responsibilities. Completed classes with a 4.0 GPA.
Associates in Applied Science in Computer Technology, Heald College, Rancho Cordova, CA - 2003
Selected among graduating class to present my graduation project on super computing clusters to the deans. Returned as alumni to speak to new students about the state of the tech industry and the value of education.
Certification and Training
• Apple Certified Help Desk Specialist (ACHDS) for Mac OS X 10.4 Tiger
• Apple Certified Support Professional (ACSP) for Mac OS X 10.5 Leopard
• Apple Certified Support Professional (ACSP) for Mac OS X 10.6 Snow Leopard
• California Basic Educational Skills Test (CBEST)
• CompTIA A+ Certified Professional
• CompTIA Network+ Certified Professional
• CompTIA Server+ Certified Professional
• CompTIA Project+ Certified Professional (in progress)
• Microsoft Certified Professional (MCP): Supporting Users and Troubleshooting a Microsoft Windows XP Operating Systems
• Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
• Mediation and Conflict Resolution, UC Berkeley Extension Course
• Teaching English as a Foreign Language (TEFL) Certified by i-to-i
Ventures
Writer & Illustrator, Shyla The Cat - 2007 to present
My small and fun website featuring an adorable, vegetarian cat named Shyla. Extensive use of graphic software using Inkscape and GIMP. Developed eCard program and template system with PHP.
Founder & Owner, Lowe Tech Labs - 2005 to present
My business for fun and learning where I let people know they are welcome to pay me for my hobbies. Strong focus in web design and simple web development lately, as well as remote Mac OS X Server system administration. Frequently work pro bono publico for many small projects and individuals.
Business Coordinator, Virtual Pigeon - 2005 to present
T-shirts and other apparel store on the web and in the Second Life virtual world. A great learning experience where I’ve acquired skills in e-commerce both in a technical and business respect.
Relevant Experience
Technology Support Specialist, Lighthouse Information Systems - 2009 to present
Supporting technology for businesses with a national presence. Providing highly individualized service to clients Consistently recognized for work ethic, reliability, and effective and efficient communication skills.
Director of Operations, ePC Computer Solutions - 2008 to 2009
Pivotal point of contact for several corporate accounts. Excellent buffer between IT staff. Responsibilities with directing in-shop technicians and providing ongoing training. Frequently called upon for customer service and conflict resolution. Responsible for updating web content for small and medium size businesses. Consulted on SEO and SMO. Document and form creation including proposals, client agreements, customer surveys, job applications, and reports. Developed ePC branded homepage to be deployed on outgoing computers, which contained a custom Google search and integrated Twitter feed with ePC news and offerings. Became the "go-to guy" for all Macintosh and iPhone technical support. Developed and designed Craigslist advertising campaign.
Technology Technician, Eureka Union School District - 2006 to 2008
Managed school-wide technology resources for nearly 600 users in a mixed platform environment. Administrated seven distinct servers running Windows Server 2003 and Mac OS X Server 10.3 and 10.5. Moderate use of PowerSchool. Deployed dozens of software titles and introduced free open source software. Started student tech team. Played a support role in the instruction of computers to students and training to staff.
Webmaster, Terra Development Construction - 2007 to 2008
Provide service and support for E-mail and website. Entailed design, updates, and technical troubleshooting.
Volunteer, Sacramento Children’s Home - 2006 to 2007
Spent three hours once a week with children ages six to twelve. Played games, helped with homework, read bedtime stories, and just being a good listener. Specialized in making origami and paper airplanes. Donated and setup G3 iMac with Oregon Trail, Math Blaster, SimCity 2000, and Microsoft Office.
System Administrator, Terra Investment Management - 2006
Temporary contract work where I administrated two servers with Windows Server 2003 running Exchange Server. Wrote extensive documentation and manuals for all information technology procedures. Expanded collaborative software with VPN, web mail, and online file-sharing. Limited use of Microsoft SharePoint.
Webmaster, Learning Disabilities Association of California - 2003 to 2004
Updated and maintained the LDA-CA web site using HTML and CSS. On-call for PC computer repairs.
Computer Technician, Foothill Indian Education Alliance - 2002 to 2003
Maintained wireless Macintosh network made up of several first generation iMacs, as well as various laptops. Provided assistance with educational software. Tutored students, ages five to fifteen, in all subjects.
Computer Technician, Oak Ridge High School - 1999 to 2001
PC computer assembly, repair, and upgrades. Maintained computer lab of 24 Macintoshes running Mac OS 8 and Mac OS 9. Participated in school-wide deployment of thin client computers running Windows.
